Return

In accordance with the law, customers have 14 days from receipt to request a return.

# STRICT acceptance conditions
The product must be:
- unworn
- unwashed
- unperfumed
- free of laundry, smoke, or sweat odors
- free of makeup, foundation, bronzer, or lipstick marks
- with original tag intact
- in its original packaging

⚠️ Any item showing the slightest trace of excessive試着, odor, stain, or deterioration will be automatically refused.

Return shipping costs are entirely at the customer's expense.

The following items are non-returnable:
- sale or promotional items
- gift cards
- hygiene accessories
- personalized products
- worn underwear / bodysuits

Refunds are processed within 10 business days after return validation.

Original shipping fees are non-refundable.

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  • Steps to make a return

Return shipping costs are at your expense. We do not provide return labels.

1. Complete the return form

Download the return form here: Download the form

If you do not have a printer, you can copy the form by hand on plain paper, including the order number (found in the order confirmation email), first name, last name, and email address used for your order.

2. Prepare your package

Slip the completed form into your package.

Place the item back in its original packaging.

3. Send the package

Go to La Poste for shipping via Colissimo only.

For returns outside of France, you can use the carrier of your choice. However, the shipment must be delivered directly to our address (no relay points accepted, no hand delivery, no drop-off in mailboxes).

Return address:

ASMELINE SHOP

3 RUE GEORGES BRASSENS

LAVERUNE 34880

 

4. Keep proof of shipment

Carefully keep your Colissimo proof of deposit in case of dispute, until your order is refunded.

Return processing = 15 business days (excluding Saturdays, Sundays, public holidays)

  • We do not confirm receipt of your return. Please do not spam the mailbox to inquire if we have received the package until the processing time has passed. Your return tracking serves as proof of receipt.

  • Returns are processed in order of arrival, without exception.

  • Processing time can be up to 15 business days maximum, from the date of receipt of the package at our premises (excluding weekends and public holidays).

  • Email reminders are not necessary and do not speed up processing.

  • Once your return is processed, an automatic email will be sent to confirm the refund or the issuance of a credit note.

  • Refunds are processed within 3 to 7 days after processing, depending on the payment method used.